Working without a signal

For the people doing the work.

You can keep working with no signal. Open tasks, read steps, mark things done, confirm gear, raise a request — all of it works.

What happens to it

Anything you do while offline is held on your phone and marked unsent. When the signal comes back, it sends on its own.

You don’t have to remember what you did. You don’t have to redo anything. You don’t have to find a coordinator and recite it.

Why it says “unsent” and not “done”

Because until it sends, your coordinator cannot see it.

The app is careful about this on purpose. It would be easy to show you a cheerful tick and let you assume everyone knows — and then the coordinator’s board shows a zone that looks untouched, and somebody walks over to check on work you finished twenty minutes ago.

The unsent marker is the app telling you the truth: you did the work, and the news hasn’t travelled yet.

Can you close the browser?

Normally, yes. Unsent updates are written to the phone’s own storage, not just held in the open page. Close the browser, come back an hour later, and they’re still queued and still send.

The exception is when the phone couldn’t save it, which happens if storage is full or you’re in private browsing. The app tells you outright when this happens — it says the update could not be saved on this device and is held only in that open tab. That is the one case where closing loses it.

So the rule is simpler than “never close”: if you see that warning, stay on the page until you have signal. Otherwise carry on.

If you genuinely have to leave with something stuck, tell your coordinator what you finished so they can enter it.

There is a limit

A phone will hold a lot of unsent work, but not unlimited. If you’re deep in a dead spot for a long stretch, the app will eventually say it’s holding all it can and ask you to reconnect before adding more.

If you see that, go and find signal. Nothing is lost, but nothing new can be recorded until the queue drains.

Leaving the run with unsent work

This one is different from closing the browser. Leaving the run ends this device’s access, and anything still unsent goes with it. The app will warn you; take that warning seriously and get the queue sent first.

What it can’t do offline

Some things genuinely need a connection:

• Changing which area you’re working in. You’ll be told to wait.
• Getting new work that was added while you were offline. You’ll see it when you reconnect.

Everything you already have in front of you keeps working.

If you’re underground all day

If a whole area of the building has no signal at all, tell your coordinator before setup starts rather than during it. They can print a setup sheet for that area — paper that works anywhere, on the understanding that someone hands it back afterwards so the record catches up.