Your account

Account settings live under your name in the top corner.

Your name

Set this properly. It’s printed on every readiness report you coordinate as the coordinator on duty, and shown to helpers on any zone you lead.

If you leave it unset it falls back to the first part of your email address, which is how reports end up signed j.smith42 — technically accurate, not what you want on a document going to a venue manager.

Use the name your team and your clients would recognise.

How to reach you

A phone number or an email, printed under your name on every report you coordinate.

This one is easy to skip and worth doing. The whole premise of the report is that someone who wasn’t there can read it and act on it — and the first thing they’ll want, if anything looks wrong, is a way to reach the person who signed it. Without this, they have a name and no route to it.

Whatever you’d genuinely answer on the day.

Your password

You can change it here. You can also sign in without one — ReadyFactor can email you a link instead, which is often easier on a phone at 6am.

Two-factor authentication

Adds a six-digit code from an authenticator app as a second step when you sign in. Your existing sign-in method keeps working either way.

Worth turning on. Your account can read every report your organization has ever produced, invite people, and delete runs. That’s worth six digits.

Setting it up: open the panel, scan the code with an authenticator app, type the six digits it shows to confirm. If you can’t scan, there’s a key you can type in manually.

If you turn it off later, it asks you to confirm. If you lose the device it’s on, an administrator in your organization can reset it for you — which is a good reason not to be the only administrator.

Your organization may require two-factor for everyone. If so, you’ll be asked to set it up rather than offered the choice.

Alerts on this device

You can turn on notifications so this device buzzes when a new urgent request comes in.

Two things to know. It’s per device — turning it on here doesn’t turn it on for your laptop. And it decorates the app’s normal updates rather than replacing them: the board is still the source of truth, and a notification you missed never means something didn’t happen.

If notifications are blocked for the app, the option won’t work until you allow them in your browser or device settings.

Changing your organization’s settings

Your name and contact are yours. The organization’s settings — including whether two-factor is required for everyone — sit separately, and need administrator access. See your team.